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Reconnection of Service

Service Check List

 
Present inspection certificate from the Government Inspectorate Unit, if your service is disconnected for more that six months.
Settle all outstanding balances.
Present a valid ID card.
Submit Completed Service Reconnection form.
Satisfy security deposit requirements and settle connection fees.
Present a letter of authorisation from the account holder, where an agent is making the application.  
For commercial applications in company, business or trading name, present the letter of authorisation on the company's official letterhead and stamp the application form with the Company’s official stamp.


Download Service Reconnection form Renewable Energy Interconnection Programme
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New Connections

Service Check List

 
Applications for Commercial and Industrial premises will generally follow the same process. The load requirements of these connections sometimes necessitate the installation of separate transformers. We encourage you to make these applications well in advance of the date you require the supply to allow adequate time for assessment and connection.
Certificate of approval from the Government Electrical Inspectorate.
Valid identification of applicant (voter's registration ID, passport, driver’s license, etc.).
Submit Application for Electricity form  New Connection form.
Satisfy security deposit requirements and settle connection fees.
Settle all balances on suspended accounts.
Present a letter of authorisation from the account holder, where an agent is making the application.
For commercial applications in company, business or trading name, present the letter of authorisation on the company's official letterhead and stamp the application form with the Company’s official stamp.


Download Service Reconnection form Renewable Energy Interconnection Programme
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Change of Customer Information

Do you need to change your mailing address or make a correction to your information? Here are a few simple steps to follow:

Request may be made by mail or by visit to office locations. Request must be made by the customer in whose name the account is connected or an authorised agent

Complete the appropriate form.
Proper identification of applicant (voter's registration ID, passport, drivers license etc) should be presented.

Where the mailing address is not that of the customer in whose name the account is held, a request to have it changed to the customer's address may be accepted from the legally authorised party.
 



Download Changes on Customer Account form here

Reconnection after Repairs

Service Check List

 
We treat reconnections as a continuation of the original account; the account number and all other account information will remain the same unless you request a change.
Where there is a change in responsibility for the account, we will treat it as a new account.
Certificate of inspection from the Government Electrical Inspectorate.
Valid identification of applicant (voter's registration ID, passport, driver’s license, etc.).
Settle outstanding balances on the account.
Upgrade security deposit, where necessary.
resent a letter of authorisation from the account holder, where an agent is making the application.
Submit Completed Service Reconnection form  Service Reconnection form.


Download Service Reconnection form Renewable Energy Interconnection Programme
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Transfer of Service

Converting from temporary to permanent connections
Converting from single phase to three-phase connections
Meter Relocation

Service Check List

 
Certificate of inspection from the Government Electrical Inspectorate.
Valid identification of applicant (voter's registration ID, passport, driver’s license, etc.).
Settle outstanding balances on the account.
Upgrade security deposit, where necessary.
Submit transfer of application form  Application for Service Transfer.
Allow adequate time for connection where the distance from the nearest pole or point of supply requires an extension to GRENLEC's distribution system.
Where an upgrade is necessary to supply three-phase connection to the area, we pass the cost of this upgrade on the customer applying for service.
Meter Relocation
Where the point of entrance wiring remains the same, our service crew will determine if an inspection certificate is needed..


Download Service Reconnection form Renewable Energy Interconnection Programme
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Changes on Customer Account

A letter of authorisation will be required from the present customer.
All outstanding balances on the account, including amounts owed for suspense jobs, should be settled.
Where the company has been informed of a change in responsibility for the account by mail, attempts will be made to contact both parties to have necessary procedures followed. Failing this, the services will be disconnected until these procedures are complied with.
  Where the present customer cannot be contacted, a letter of authorisation may be accepted from the following:
A recognised real estate agency
A recognised legal firm
An agent acting for the customer, provided that proof of agency is provided
The landlord
  Where the customer is deceased, the request should be made by any of the following authorised parties or their agents:
The administrator for the estate of the deceased
The person to whom the connected building is willed
Where none of the above documents can be provided then the account will be changed to 'THE ESTATE' of the deceased.
Where a building has been recently purchased and the present customer is not available, a letter of authorisation may be accepted from the customer's lawyer or real estate agent. Documents showing proof of ownership should also be provided.
 
Where an agent is making the application, a letter of authorisation must be provided



Download Changes on Customer form here

Voluntary Request For Disconnection

The disconnection request must be signed by the customer.
  A disconnection request may be made by mail.
Where the request is being made by an agent, a letter of authorisation must be presented

For all other queries please contact our Customer Service Department.



Download Disconnection Form here

Download Service Reconnection form Renewable Energy Interconnection Programme
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