Customer Service Our Services
Quick Links:
- RECONNECTION OF SERVICE
- NEW CONNECTIONS
- CHANGE OF CUSTOMER INFORMATION
- RECONNECTION AFTER REPAIRS
- TRANSFER OF SERVICE
- VOLUNTARY REQUEST FOR DISCONNECTION
RECONNECTION OF SERVICE
Moving into a premise however the meter is disconnected, here are a few things that you may need to do to reconnect the service.
- All balances on previous accounts should be paid before application is processed.
- A valid ID card should be presented.
- Completion and submission of an Application for Electricity form.
- Payment of appropriate customer deposit and connection fees.
- Where an agent is making the application, a letter of authorisation must be presented. For commercial applications being made in company, business or trading name, the letter of authorisation must be presented on the company's official letterhead. The company's stamp must be used on the application form.
(Reminder: If a service remains disconnected for more that six months, an inspection certificate is required, in addition to the points mentioned above)
Download Reconnection Form here 
NEW CONNECTIONS
Applications in respect of Commercial and Industrial premises will generally follow the same process. Since their energy usage is sometimes large enough to require the installation of a separate transformer, these applications should be made well in advance of the date the supply is required.
- A certificate of approval from the Government Electrical Inspectorate is required.
- Valid identification of applicant (voter's registration ID, passport, drivers license, etc.) should be presented. Where application is made through an agent, agency documentation or authorisation is required.
- Completion and submission of an Application for Electricity form
- Payment of appropriate customer deposit and connection fees.
- For commercial applications being made in company, business or trading name, the letter of authorisation must be presented on the company's official letterhead. The company's stamp must be used on the application form.
- All balances on suspended accounts should be paid before application is processed.
Download New Connection Form here
CHANGE OF CUSTOMER INFORMATION
Do you need to change your mailing address or make a correction to your information? Here are a few simple steps to follow:
- Request may be made by mail or by visit to office locations. Request must be made by the customer in whose name the account is connected or an authorised agent
- Complete the appropriate form.
- Proper identification of applicant (voter's registration ID, passport, drivers license etc) should be presented.
- Where the mailing address is not that of the customer in whose name the account is held, a request to have it changed to the customer's address may be accepted from the legally authorised party.
RECONNECTION AFTER REPAIRS
- A certificate of approval will be required from the Government Electrical Inspectorate
- This will be treated as a continuation of the original account, therefore the account number and all other accounting information will not be changed.
- Where there is a change in responsibility for the account, it will be treated as a new account.
- All outstanding balances on the account should be paid, with the exception of new accounts initiated by new customers.
- Upgarde of deposits will be required, where necessary.
- Where the application is being made by an agent, a letter of authorisation must be presented.
Transfer of Service
DEFINITION
1. Converting temporary connections to permanent connections
2. Converting single phase connections to three-phase
Requirements:
- Inspection certificate of approval is required.
- Connection will be delayed where the distance from the nearest pole or point of supply requires an extension to the company's distribution system.
- Where there isn't a three-phase supply in the immediate vicinity, the cost of upgrading to three-phase will be borne by the customer.
3. Meter Relocation
- A certificate of approval from the Government Electrical Inspectorate must be provided.
- Where the relocation doesn't involve a change in the point of entrance wiring a certificate is not required, however this will be determined by the service crew.
4. Change of Name
- A letter of authorisation will be required from the present customer.
- All outstanding balances on the account, including amounts owed for suspense jobs, should be settled.
- Where the company has been informed of a change in responsibility for the account by mail, attempts will be made to contact both parties to have necessary procedures followed. Failing this, the services will be disconnected until these procedures are complied with.
- Where the present customer cannot be contacted, a letter of authorisation may be accepted from the following:
- A recognised real estate agency
- A recognised legal firm
- An agent acting for the customer, provided that proof of agency is provided
- The landlord
- Where the customer is deceased, the request should be made by any of the following authorised parties or their agents:
- The administrator for the estate of the deceased
- The person to whom the connected building is willed
- Where none of the above documents can be provided then the account will be changed to 'THE ESTATE' of the deceased.
- Where a building has been recently purchased and the present customer is not available, a letter of authorisation may be accepted from the customer's lawyer or real estate agent. Documents showing proof of ownership should also be provided.
- Where an agent is making the application, a letter of authorisation must be provided
VOLUNTARY REQUEST FOR DISCONNECTION
- The disconnection request must be signed by the customer.
- A disconnection request may be made by mail.
- Where the request is being made by an agent, a letter of authorisation must be presented
For all other queries please contact our Customer Service Department.
Download Disconnection Form here PDF